Pluckwalk Technologies Private Limited, a company incorporated under the Companies Act, 2013, and operating under the brand name “The Heavenly Group”. (hereinafter referred to as “The Heavenly Group” or the “Company”). The Heavenly Group is engaged in the business to act as a consultant between the end customers and the contractor for the execution of construction or renovation projects. Through its mobile applications, the company enables both the contractor and the end customer to access the information and track the progress of their Construction or Renovation Project. This Cancellation Policy is effective from 10 Nov 2025. By using the platform, all parties acknowledge and agree to the terms of this Cancellation Policy and The Heavenly Group’s intermediary role in the process.

The Heavenly Group Cancellation Policy

• The Heavenly Group takes pride in the process of providing transparent and reliable construction consultancy services. Tremendous amounts of effort are being put by The Heavenly Group in understanding the customer’s requirement and providing designs and other documents/details.
• The Heavenly Group recommends contractors to the end customers by carefully evaluating and matching them based on the specific criteria and preferences that matter most to each end customer. These criteria may include factors such as project type, budget, location, quality expectations, timelines, and the contractor’s past performance and reliability. The goal is to ensure that the end customer is paired with a contractor who is best suited to meet their unique requirements and deliver a satisfactory construction experience.
• In the unlikely event that the customer decides to cancel the project after making any payment towards the booking amount, the end customer shall clearly and specifically communicate their intent to cancel to The Heavenly Group. Such communication must be sent from the registered email address provided to The Heavenly Group, either via email to support@TheHeavenlyGroup.com (or such other email address as may be provided from time to time) or by registered post with acknowledgment due, stating the reason(s) for cancellation. Until The Heavenly Group receives a formal cancellation request in accordance with this clause, the period shall be considered a service period, and any amount received in advance shall be adjusted against the services availed by the end customer. Upon receipt of the cancellation request, The Heavenly Group shall review the request on a case-by-case basis and process it in accordance with the applicable terms.
• In order to ensure seamless services, The Heavenly Group may incur costs in the course of rendering services – such as technical consultation, site visits, design work, surveys, testing, or other preliminary activities. In the event of a cancellation, The Heavenly Group shall be entitled to deduct such incurred costs from the service fee received, or recover the same from the end customer, as applicable. All such deductions or recoveries shall be made in accordance with the applicable refund policy and proportionate to the scope of services already rendered.
• All cancellations made in the manner as aforementioned beyond 7 days from first payment of any portion of the booking amount will be subject to applicable service fee corresponding to the stage of service mentioned herein. *For end customers in Pune who opted for liaisoning services, an additional charge of 2.89% of Project (NDV) shall be deducted as specified in the “Additional Services for Pune Customers”clause. *Project Non-Discounted Value” or “NDV” refers to the total cost of the project calculated based on the standard pricing for the agreed scope of work, without considering any discounts or special offers provided to the customer. This value is used as the base amount for determining service charges, applicable fees, compensation, or any deductions under this Agreement.*
• Refunds shall be governed by a slab-wise structure based on the Project Value (NDV). The service fee to be retained by The Heavenly Group shall be in accordance with the schedule provided below:

Service	Project Value < 1Cr	Project Value > 1Cr
Architectural Design Stage
Onboarding	10000	10000
Soil Test	20000	20000
Digital Survey	10000	10000
Floor Plan (iterations)	2.5% (after deducting the above fixed charges)	2.0% (after deducting the above fixed charges)
Stage Total	2.5%	2%
Other Design & Pre-Construction Stage
Structural Drawings	1%	0.75%
Framing Layout, Doors and Window Schedule	0.5%	0.5%
Bar Bending Schedule	0.25%	0.25%
Final Quotation Preparation	0.25%	0.25%
Contractor Allocation & Contract Signing	0.25%	0.25%
3D Elevation Drawings	0.75%	0.75%
Stage Total	3.0%	2.5%
Project Initiation Stage
Project Technology Fees	0.5%	0.5%
PM Team Assignment & Site Visit Fees	0.5%	0.5%
Stage Total	1%	1%
Construction Phase
Resource Mobilisation To Site	2%	2%
Monitoring & Quality Checks	1%	1%
Stage Total	3%	3%

• Total cost for the Architectural Design Stage is 2.5% / 2%. It will be charged as soon as the First Iteration of the Floor Plan is started.
• The fees mentioned above are calculated as a percentage of the Project Value (NDV) and are inclusive of all applicable taxes.
• Any additional services, not mentioned in the schedule above, will be charged on actuals.
• For any cancellations subsequent to the execution of the Master Agreement between the end customer, The Heavenly Group and contractor, such cancellation amount shall be deducted as per the terms of the said Master Agreement.
• Where any architectural or structural designs are completed, or where data such as a digital survey is collected, or a soil test is conducted, such information or final documentation shall be shared, if applicable, only as per the agreed schedule.
• Any resource mobilization costs incurred by the contractor, over and above the services provided by the Company, shall be charged separately to the end customer by the contractor on actuals. In case of dispute between the end customer and contractor regarding the charges, the final decision on the amounts chargeable and/or additional time required in this regard shall rest with The Heavenly Group.
• The service fee applicable to each stage is a fixed charge for the entire stage, and once any activity within a particular stage has commenced, the full amount for that stage shall be retained. No partial deductions shall be permitted for partially completed stages.
• In the event that the expenses incurred in relation to the services provided by The Heavenly Group exceed the amounts paid by the end customer, the customer shall be liable to pay such excess amount to The Heavenly Group or to such other person(s) as may be notified by The Heavenly Group in writing, within a period of thirty (30) business days from the date of receipt of a written notice from The Heavenly Group specifying the excess amount. In case of failure to make such payment within the specified period, The Heavenly Group shall be entitled to charge interest at the rate of 18% (eighteen percent) per annum on the outstanding amount, calculated from the due date until the date of actual receipt of the payment along with applicable interest.
• The Heavenly Group shall transfer any refund amount payable to the end customer, after making the necessary deductions and adjustments as specified hereinabove, to the bank account details provided by the end customer. Such refund shall be processed within thirty (30) business days from the date of execution of the Settlement and Release Agreement confirming the final refund amount. Refunds shall be made only through bank transfer; cash refunds shall not be permitted.
• The Heavenly Group reserves the right, at its reasonable discretion, to modify the cancellation policy at any time. The end customer shall be informed of such modifications accordingly, and The Heavenly Group’s decision in this regard shall be final and binding on all parties. The customer shall continue to remain bound by the modified terms and conditions.

*Additional Services for the Pune Customers: For customers based in Pune, The Heavenly Group takes pride in offering additional assistance by coordinating with a liaisoning agent throughout the entire construction project. The Liaisoning Agent means: A ” liaisoning Agent” is an individual or entity that acts as an intermediary between clients and regulatory authorities in construction projects. Their primary responsibilities include facilitating necessary approvals, preparing documentation, coordinating communication, and resolving any issues related to compliance. They also assist in the preparation of municipal drawings for submission to local authorities. Jurisdiction: This Policy shall be governed by and construed in accordance with the laws of India. The courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with this Policy or its interpretation.