Last updated: 29 September 2026
This policy explains how cancellations and refunds are handled for services provided by Heavenly Constructions Pvt Ltd. For construction projects, the cancellation terms in your signed construction agreement apply, and they take precedence over this page.
Enquiries, consultations and quotations requested through our website, phone or WhatsApp are free. You are under no obligation to proceed, and there is nothing to cancel until an agreement is signed.
If you wish to cancel after signing an agreement but before work starts on site, please inform us in writing. Any amount paid will be refunded after deducting the cost of services already provided, such as design, drawings, surveys, soil testing and approval work, and any expenses already incurred on your behalf, as set out in your agreement.
If a project is cancelled after construction has started:
If you want to change the design, specifications or scope of work instead of cancelling, please speak to your project team. Changes may affect the cost and timeline and will be confirmed in writing before they are carried out.
To cancel, send a written request by email to info@heavenlyconstructions.com with your name, project details and the reason for cancellation. We will confirm receipt and share a final statement of work done and amounts due or refundable.
Approved refunds are paid by bank transfer to the account used for payment, or another account you nominate in writing, within the timeline set out in your agreement.
We may suspend or cancel work if payments are not made as agreed, if required approvals cannot be obtained, or for reasons outside our control. In such cases, we will inform you in writing and settle accounts for work completed, as set out in your agreement.
If you have any questions about this policy, please contact us:
